Relentlessly investing in best practice people

People and technology are at the heart of what we do. This is a unique opportunity to join a client-centric and fast-growing company to accelerate your career while also making a real impact on New Zealand’s investment management sector. Our collaborative approach creates opportunities to work alongside leading innovators and experienced people spanning across financial and technology markets.

We have modern offices in central Auckland but are also offering flexible working to meet the varied demands of our inclusive and diverse team. Most importantly, we enjoy the ride. MMC offer plenty of opportunities to engage in social events, health and wellbeing initiatives, as well as giving back to the community.

The role

The role of Delivery Lead is an exciting opportunity to join an experienced and diverse team leading projects across the wider MMC business.

In this role, your primary focus will be to manage the overall transition and onboarding process for new clients and new funds into MMC systems. Alongside that you will also help with the delivery of internal process improvements, streamlining how our day-to-day operational processes work.

We already have an industry leading reputation for making successful transitions. You will help us to make that even better, more predictable, reducing risk and making it smoother, faster and repeatable.

Key responsibilities

• Improve the transition experience: as part of our “Transformation Management Office”, you will develop and improve a vital initial experience for our clients – onboarding and transitioning to MMC systems and processes.
• Respond to Request For Proposal (RFP): You will help us respond in a timely manner to opportunities and make sure our proposals are of a high quality and feasible.
• Plan the work: you will lead the planning sessions for each transition, getting everyone involved around the table and facilitating the discussion.
• Refine the scope: as every transition is slightly different you will control the scope of these to ensure it is delivered on time, involving relevant stakeholders, and ensuring technical feasibility. Our mission is to make every transition as “standardised” as possible.
• Coordinate the work: involve both internal and external people as well as any third parties/vendors. The mission is a to deliver a smooth transition and get to a low-risk switchover within the agreed timeframes.
• Keep track: there will be a lot of things to keep track of including setup, mapping, testing, development, and training. We need you to keep everyone up to date with where things are at and what may be delayed or going faster than planned.
• Sync the team: You will run daily and weekly check-ins, bringing everyone on the transition together to ensure coordination so we manage risks and slippage.
• Manage relationships: the relationship with the client and all stakeholders. We want our transitions to be a good experience for everyone.
• Manage risks: Help manage risks through early identification and response.
• Standardise transitions: setting up the processes and documentation needed that would make transitions repeatable and high quality.

About you

To be successful in this role, you will know how to bring people together and maintain focus on what needs to be done and when. You will also be driven by a hunger to understand how things work and why they work the way they do. You will hold a strong problem-solving mindset and a desire to understand the end-to-end process. This level of understanding you build, gives you the confidence to apply your good judgement to key decisions and take on the responsibility required. This drive also feeds your desire to identify areas for improvement and implement changes. You have a great aptitude for and love working with numbers. Working with deadlines is where you thrive, and you enjoy pulling together with a team, jumping in to support others if needed, owning the outcome together.

You will have experience setting up and facilitating the regular rhythms of how teams interact with each other and the wider organisation. You will have good knowledge of modern working practices and you are comfortable with incremental project methodologies, like Scrum or Kanban.

The main assets required to be successful in this role are:

• Confident working with clients and senior leaders, influencing and ‘earning trust daily’ to get buy in.
• Strong understanding of the commercial needs of the business and broader acumen for ensuring projects are managed to time and within budget.
• An eye for detail, a curious mind, and the initiative to challenge the status quo and drive improvements.
• An analytical mindset and ability to distil complex information into plain language for internal and external stakeholders.
• Collaborative within the team and across the organisation, with excellent interpersonal skills – understanding that “the whole is greater than the sum of the parts”.
• Organised and well-prepared, anticipating needs and making it easy for the team to do good work, delivering value early and often.
• Experience within financial services is preferred, but not essential.

In return for your dedication and commitment, we will offer you unique opportunities to advance your career and guide your professional development. As the collaborative team that we are, it is important you fit with our client-centric culture that is restless to improve, values entrepreneurial spirit, trust and fun!